We are looking for a Field Service Engineer for our service operations related to the Electric Vehicle Charging Solutions and Smart Energy Solution Team.As part of the Service Team, you will support customers and colleagues with diagnostics, troubleshooting and repairs related to our full range of EV Chargers and Energy Storage products. Once the diagnosis is completed, you will order or use available spare parts and perform the required field service on site to restore the product’s functionality. In cases where services will be performed by service partner, third party or customer, remote support for the technician can be provided by you.
Our team manages both preventive and corrective maintenance. Most of our customers are professional clients (B2B), although we sometimes need to support the end clients too when required. Field service engineers are supported by Level 1 and Level 2 Support reps and provide feedback to service engineers and quality representative to improve service processes and overall quality of our products.Key Responsibilities:Execution of service cases to closure in our case handling system.Escalate complicated issues to LV2 and LV3.Onsite diagnostics and service of productsRealization of on-site interventions (Initiation of these in case realization by service partner or customer).Participation in repair instructions creation and improvement.Determination of required spare parts.Request and give support to field service technicians.Test the product after service.Communicate the results to the LV1, LV2 tech support or customer.Occasionally conducting trainings for LV1, customers and service partnersOccasional remote troubleshooting and CRM service cases processingCommunication of identified product issues to Quality and Master Service Engineer
