As the Order to Cash Manager for North America, you will lead a regional team responsible for the full OTC lifecycle—from deal validation and contract setup to revenue recognition and invoicing. This role is pivotal in supporting recurring revenue streams and enabling scalable growth across the region. We strongly believe that working hard and having fun are two compatible elements. In your role, you will manage the whole process of Maintenance Contract Management within our bespoke ERP-System. The functional activities include review of revenue recognition calculation, setting up customer contracts within the system, invoicing, variance analysis, BI verification, AR follow up, support accounts receivables and account reconciliation in a matrixed environment.Manage and ensure end-to-end Order-to-Billing processes with sensitivity and expertise to deliver a perfect result to our customers by established deadlinesManage Sales pipeline communication with action plan to ensure there is sufficient cover within teamManagement tasks such as 1:1 meeting with employee, Aspire goal program set up and follow up etcReview of monthly variance analysisPoint of contact between regional Finance and OTCTraining and Support to the TeamKey understanding of ARR validation, GL reconciliation to OTCTo be Subject Matter Expert - for example early renewals, BI, conversions/downsell, variance analysis, ARR.Ensure Service Update testing complete in region when applicable.QTC cash resolutions from AR dashboard to be monitored and followed up with team dailyEnsure team are verifying BI new/addon sales and renewals throughout the monthEnsure team are providing manual adjustments for BI throughout the monthSet up the customer maintenance contracts according to Customer OrdersInvoicing for License/Cloud/Maintenance and other recurring revenue productsSubscription Calculation quality assurance and invoicingAssistance to the global Team Lead, Financial Controllers, and Order to Cash Managers to ensure revenue recognition and KPI reporting compliance.Revenue and Direct Cost Accruals including Partner CommissionsVariance Analysis for all recurring revenueEnable ad-hoc, monthly, and annual reporting and KPIs using Business Intelligence (BI)Provide other team members and country Market Units with training and supportBusiness partner to the Sales function, customer contacts and active management with all stakeholdersInteract proactively with all functional areas of the Finance team to ensure appropriate accounting, financial reporting and settlement of revenue matters is accomplished.Assist Accounts Receivables and Cash Collection with clearing OTC related invoices.
