The Quality Engineer works within the MasterBrand Quality System, using analysis and statistical techniques, to assist in the continual improvement of the manufacturing processes.  This individual will also assist in solving problems, controlling variables, and providing candid and accurate feedback that are critical to quality.YOUR ROLE:Interacts with internal and external customers to resolve quality problems.Participate in the Customer Complaint Analysis.Actively participates in the Layered Process Audit to resolve any issues.Interacts with Supervisors, Team Leaders, and Engineering in the identification and resolution of product quality problems.Visit customers at job sites as required.Periodically review specifications, Standard Operating Sheets (SOS), Standard Work Packets, etc. for accuracy and revisionsSupport productions employees as needed to interpret specifications and solve problems.Inspect products and cabinets that have been escalated through the Quality Control Tag process.Gather and interpret data from out-of-box, out-of-cart, online, and other quality audits.Review and audit handling rules and recommend improvements to reduce damage.Provide training/coaching on quality-related issues to production associates and management.Lead and/or participate in Kaizen improvement events.Report out on projects using the A3 project management process/format.Support and supervise small team of hourly quality specialists.Develops in-depth knowledge of all MasterBrand strategic business units. Leverages ideas from other reviews and co-workers to provide value-added recommendations and best practices to others. Consistently demonstrates the MasterBrand Way, positioning the company for growth and helping identify opportunities to reduce waste, complexity, and improve our work environment.Demonstrates teamwork by responsively collaborating with the management and staff, sharing information and ideas, proactively seeking, and accepting constructive feedback, and accepting additional assignments when appropriate. Identifies self-development needs and seeks opportunities to work on areas that will further develop skills. Participates in company efforts related to ethics and compliance activities.Performs other duties as assigned.
