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Dentsu is creating service line (SL) dedicated SWAT teams consisting of business, functional, and technology leads who will be responsible for driving strategic transformation initiatives. Each SWAT team member will hard line report into their respective function, and dotted line into the SWAT team lead, who reports into the Americas COO. The teams will be responsible for capturing SL requirements, developing fit-for-purpose solutions, and building implementation plans aligned to strategic priorities. To be successful, they will need to leverage and build upon SL-specific experience, as well as navigate effectively within the dentsu global organization. The teams will be expected to partner with SL subject matter experts, global process owners, and functional/technology leaders to ensure maximum connectivity and effectiveness across the enterprise.  As the Senior Manager, Technology Operations Transformation Lead, Americas, you will be the technology operations specialist for the SL SWAT team. You will hard line report into the regional CTO, and dotted line into the SWAT team lead. Responsibilities include:Responsibilities include:Work within the SWAT team to assess readiness, identify gaps & opportunities;Act as the liaison between the service lines and the wider technology operations organization to influence the roadmap of the operating model and the business platform backlogs;Work with the regional team to develop roadmaps and transformation priorities as an output of the aboveWork with the regional team to identify and target market specific improvements Facilitate the transformation of the business, educating, informing, supporting and enabling clear communication;Work with technology operations teams to ensure continuity of service for employees and clients during transformation executionPrioritize, maintain, and elevate employee experience throughout the transformation processEnsure data is handled, transferred, or processed according to legal, regulatory and company guidelinesEscalate risks and issues that need additional attention from leadership and key stakeholdersEscalate issues that need additional attention from leadership and key stakeholdersProvide regular, timely, transparent communication on progress against transformation roadmaps 
Skills and attributes for success:Demonstrate the capability to get others to believe in the ideas that you present and follow that belief through to execution. [all]Show a strong understanding of how Dentsu/SL services and offerings can work together to address different business gaps and operational needsBring relevant expertise and thought leadership to help align outcomes to Dentsu/SL strategy, process, and technology goals. 
