Mobility Technical Consulting Engineer

Mobility Technical Consulting Engineer

03 Nov 2023
North Carolina, Morrisville, 27560 Morrisville USA

Mobility Technical Consulting Engineer

Kforce is immediately seeking an experienced Mobility Network Consulting Engineer to serve remotely for our enterprise networking and cloud solutions client based in Raleigh, NC.

The position provides a highly motivated individual an opportunity to work with some of the largest mobile operators in the world and allows for an in-depth understanding of several key growth segments of the Mobile Wireless solutions including CDMA, GSM/UMTS, 4G, 5G, IMS, and both radio facing and WAN/LAN facing transport technologies.

Key areas of responsibility:
The successful candidate will have a track record and desire to excel in technical problem resolution and customer management. Multi-tasking and the ability to successfully manage multiple issues at once are necessary for the TCE; Responsibilities include but not limited to:
Provide tier one and tier two technical support
Participate in daytime and night/weekend on-call rotation
Troubleshoot wireless carrier networks to quickly resolve and minimize downtime and outages
Recommend technical solutions to improve customer operations
Maintain CRM database for active issues; TCE is the owner of issues as they arrive and throughout the resolution process
Create Methods of Procedure (MOP) and action plans for post-sales projects
Utilize the company technical service lab to recreate and resolve customer issues
Develop expertise in specific areas (i.e., technology, product)
Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
Effectively communicate/escalate issues to engineering within the company, and resolutions/workaround to the customer
Work with Sales and Professional Services to develop state-of-art customized wireless solutions for Carriers worldwide
Assuring all projects are delivered on-time, within scope
Performs other duties as assigned

Bachelor's degree in Computer Science or related field; Master's degree a plus
Minimum 3 - 5 years of experience designing, deploying, configuring, supporting, trouble shooting, debugging, and administering Mobile Networks products, devices, and technologies
Must have in-depth technical knowledge in the following areas: Mobile wireless networks; licensed and unlicensed RAN, Packet Core (SGSN/GGSN, MME/SGW/PGW, PCRF, HSS/HLR)
Administer and troubleshoot complex database systems (including RDBMS and MongoDB) that serve as the backbone of the Business-critical Cloud Infrastructure service offerings
Virtualization technologies (VMware, OpenStack, KVM, etc.)
Proficiency in mobile wireless network architectures: licensed and unlicensed RAN including UMTS and LTE
UMTS network elements: RNC, NodeB, eNodeB, MGW
Programming skills in Python and Bash scripting
System Admin level expertise in Linux and Open Source technologies
Proficient with Microsoft Office
Strong verbal and written communication skills and effective presentation skills
Ability to analyze and interpret data and use the information to make recommendations
Ability to work on multiple projects and meet deadlines by setting priorities with work projects
Autonomous/Independent - enjoys working with little direction
Knowledge of Company Services and Products
Understand business value
Driver, collaborator, -do what it takes- attitude
Must have excellent written and verbal communication skills, as this role requires significant interaction with partners, customers, and internal stakeholders within this company

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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