Job DescriptionThe Customer Success Engineer is the Technical Expert for High Value Services and will provide technical onboarding, technical adoption, incident management, change management, escalation management, and business reviews for customers. The CSS also provides proactive support associated with integrating the Application Software into the Customers IT environment, and ongoing guidance to Customers help desk personnel in providing internal support. This is a customer and account team facing role that requires strong active listening, consultative, troubleshooting skills, and the ability to communicate and present at multiple levels within an organization.Minimum Qualifications:· BS Information Technology, Computer Science or equivalent· Excellent communication skills (written and verbal); ability to communicate with different stakeholders at multiple levels within an organization (end users, IT Administrators, Executives, etc.· Excellent consultative and customer service skills· Creative, self-motivated, and self-directed· Ability to understand and articulate technical information in a simple and concise manner· Strong organizational skills and follow through· Escalation and Incident management experience· Ability and willingness to work flexible hours, as required· 3 to 5 years experience in Customer Technical Support related positionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements
True troubleshooting firewall experience
CCNA or CCNP Security is a plus
Network Security background
Hands on experience deploying or working on NGFW or ASAs
Experience working on Cisco Firewalls
Knowledge of protocols such as NAT, SSH, and FTP
Experience configuring ACLs CCNP CCIE null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
