OverviewProvides support to laboratory managers and staff within an assigned market to ensure the laboratory network produces a quality product in an appropriate service time daily. Provides technical training and support to Lab Managers and staff. ResponsibilitiesLab Support
Assist in continued implementation of the ADDL Standard Operating Procedures to affiliated laboratories.
Assist in the technical assessment and training of all ADDL employees.
Assist in the technical assessment of prospective ADDL employees.
Provide technical training and support to established ADDL laboratories as needed.
Provide temporary, fill-in and new center opening coverage to all affiliated ADDL laboratories as necessary.
Provide technical assistance and training for new center openings.
Specific Management Responsibilities (each Laboratory within the assigned region).
Reporting
Conduct regular site visits and provide written updates to the Director of Laboratory Operations Excellence as directed.
Conduct monthly phone calls with Laboratory Manager and Practice Owner and/or Managing Dentist as needed.
Conduct regular meetings with PO’s to ensure labs are meeting quality service requirements.
Provides verbal reports to the Region Director of Laboratory Operations regarding concerns, issues and positives with in the Laboratory and Dental Center.
Laboratory and Dental Center Travel
Trips for employee evaluations, employee training, analysis of workflow, resolving Laboratory personnel problems, interviews of Technicians, “trouble shooting” and responding to the needs of the resident Dentists.
Emergency fill-in work for your region if a Technician is out of work.
Evaluate and be prepared to report to the VP of Laboratory Operations, in writing, on the following issues:
Laboratory/Dental Center relations
Quality of cases
Production and service time
Laboratory personnel issues
The facility
Condition of the grounds
Equipment
Inventory/supply status
O.S.H.A. compliance
Comments from the Dentists about Laboratory performance
Any other information pertinent to the Laboratory operation
On-site laboratory record keeping/filing system (time sheets, warning notices, attendance controllers)
This is not necessarily an exhaustive list of responsibilities, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of many of the procedures within our laboratories, Affordable Dentures Dental Laboratories, Inc. (ADDL) reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. Regardless of an employee’s current technical skill, he or she will be required to cross-train and learn all procedures within our laboratory. Employees will be expected to perform any procedures essential to the job as requested by his or her supervisor.
Qualifications
Associates degree or BS degree desired or equivalent relevant experience.
Minimum of 5 years in dental laboratory with increasing responsibilities andworking with multi-site hospitals/health systems and/or payers, health, vision, andpharmaceutical organizations.
CDT required
Extensive experience in dental operations and service
Experience managing large networks of customer-facing operations. Healthcare experience a plus.
Skilled in implementation of LEAN/Six Sigma preferred
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