TheAssistant Store Leader position is responsible for implementing workflow procedures based on direction from the Store Leader. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of their store. They will also be required to lead the daily operations of the store and retail team in the Store Leaders absence, and to otherwise assist the Store Leader as required.The desired candidate will be a person who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.Duties and responsibilities:
Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
Adhere to the execution of established Royal Farms rules, policies, procedures, and systems and reports concerns to the Store Leader and when applicable, the District Leader and Human Resources
Works closely with the Store Leader to train new employees on proper safety procedures and use of personal protective equipment. Conduct ongoing training of any new material or safety related procedures.
Assist the Store Leader with assembling an effective retail team through recruiting, training and development, and timely performance feedback
Monitor and analyze business processes and results to profitably achieve Royal Farms goals
