Collections Coordinator- Raleigh [60088499]You’re gifted at customer service-listening, negotiating and being able to engage your clients in solutions that meet the organization’s needs. In this role, building and maintaining relationships is vital to your success. This role requires the collection of electronic fund transfer sweeps and delinquent retailer funds. It’s a job that requires outstanding interpersonal skills as well as knowledge of the systems and processes of collections. Our employees are passionate about our mission to raise funds for education. It’s a serious goal that we pursue with fun and games! We offer great benefits, generous educational opportunities, flexible work schedule and a family friendly environment. Come and grow your career in this fun, friendly and fast-paced environment!Veterans, your background in accounting,collection policies, procedures, regulations and lawsmakes you a strong match for the requirements of this role!The lottery was recently certified as aGreat Place to Work. We have also been named a Best-in-Class Employer by Gallagher.Responsibilities:Performs collection duties such as making phone calls, sending emails, creating collection letters, communicating with Sales Reps and other appropriate NCEL departmentsReviews and approves new and existing lottery retailer financial and banking informationParticipates in the 1099 tax project on an annual basis to help ensure they are prepared and sent out in a timely fashionResponsible for the collection and deposit of NSF funds and journal voucher creation in Microsoft Dynamics 365Requirements:Associate’s degree and 1 year of experienceAbility to handle difficult phone callsAbility to perform advanced functions in Excel such as v-lookups and pivot tablesExperience in accounting (specifically reconciling accounts and using accounting software)Knowledge of collection policies, procedures, rules, regulations and lawsGood judgment and ability to problem solveHiring Rate: $40,203(this non-exempt position will be filled at or near the posted salary)Closing Date: September 24, 2025this position is eligible for partial telework. All employees must reside in NCAbout the North Carolina Education LotteryWe raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award nearly $10 million a day in prizes. To learn more, visit our websitenclottery.com.At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication, and a fun work environment.All employees of the Lottery are expected to support the organization values (honesty, respect, integrity, and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc.).Apply in minutes! Get started by uploading your resume. Clickherefor our Careers Page.Equal Opportunity EmployerPI278058427 Apply
