Your role is to verify retailer application information and serve as a liaison for retailer applicants throughout the approval process. Other functions include cash management, debt collection, and fingerprint management. We offer constant variety, opportunities to work with every aspect of the business, generous professional development, and the chance to be creative! If you are looking for an opportunity to work with smart people, the latest tools, in a stable and growing organization, this is the job for you! We offer generous educational opportunities and a relaxed but professional environment. Hybrid PositionResponsibilities: Processes new applications by verifying retailer compliance with the state agency websitesProcesses retailer application fees and retailer refunds and provides the finance department with daily and monthly reconciliation of fees received and refunds Prepares Experian reports with credit information used as one of three background checks used as part of the overall decision-making processActivates, inactivates and suspends retailer accounts. Enters initial bank account information for financial sweeps Researches and corresponds with retailers regarding application requirements and contract compliance issues using mail merged letters, through email and by phone Creates and provides the Sales Representative (SR) Recruited report each Monday to the Sales Department Provides customer service, including phone and written communication to internal and external customers as required to process retailer applications, and to maintain and evaluate contract compliance Performs retailer database and file maintenance utilizing multiple reporting tools in Access, Excel and Word to ensure the accuracy of dataCreates and updates new promotional retailers and works with marketing to ensure the correct retailer has been assigned to the promotion Requirements: Associate Degree Preferred and 2 year of experienceKnowledge and understanding of leases, bills of sale, warranty deeds and purchase agreements.Ability to communicate effectively orally and in writing.Knowledge and ability to work in Microsoft Office Suite (Word, Excel, Access and Power Point, Outlook).Ability to maintain confidential information. Knowledge of NCEL’s organization, operations, services and policies.Knowledge of general office procedures and protocols.Knowledge and understanding in creating and uploading reports in Business ObjectsHiring Rate: 40,218 (this non-exempt position will be filled at or near the posted salary)Closing Date: March 21, 2025 About the North Carolina Education Lottery We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award nearly $10 million a day in prizes. To learn more, visit our website nclottery.com. At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication and a fun work environment. All employees of the Lottery are expected to support the organization values (honesty, respect, integrity and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc). Equal Opportunity EmployerPI265412629 Apply
