Are you passionate about customer service and ready to lead a team? Join us as the Affiliate Customer Service Manager and oversee our dedicated affiliate support team, ensuring top-tier service for all our affiliates. We’re looking for a driven individual who thrives on improving processes, training staff, and resolving complex issues. If you have a knack for leadership and a love for customer success, this is your chance to shine!
Key Responsibilities:
Manage and lead the affiliate customer service team.
Create and implement customer service policies tailored to affiliates.
Handle escalated customer concerns and ensure timely resolution.
Continuously improve service quality through data analysis and feedback.
Requirements:
Proven experience in a customer service management role.
Excellent leadership and communication skills.
Strong problem-solving abilities and data-driven mindset.
Familiarity with affiliate programs a plus, but not required.
Ability to quickly learn and master in-house affiliate software.
Job Details:
$22/hr
40 hours per week
Hybrid/Remote: Based in Ral, NC
If you're ready to take the next step in your career and help affiliates succeed, visit https://thca4cheap.com/thca4cheap-com-careers/ and apply now!
