Vacancy expired!
Click Here to ApplyYou LOVE problem solving and providing excellent customer service. You have experience with and understand the need for meticulous attention to detail when performing tasks. You have exceptional problem solving skills and an interest in analyzing data to investigate customer issues. Procedures? You depend on them and it bugs you when they’re not up to date.
This role provides you an opportunity to use all of your skills to validate big winners, research player trends and assist with investigations. You’ll learn from knowledgeable and professional colleagues and gain insight into how the Lottery ensures integrity and fairness.
Come and grow your career in one of the most successful lotteries in the country that was just named as one of Triangle Business Journal’s 2023 Best Places to Work!
Responsibilities:
Processes all validations for winning tickets, retailer adjustments, and hold/release requests from other departments for payment after a thorough investigation. This includes the proper storage and maintanence of claim data.
Conducts ticket reconstructions to assist other departments in the payment of winning tickets or investigations.
Provides reporting and analysis by preparing and compiling data to identify trends and patterns for potential deviations.
Supports other departments by analyzing and reporting on data that has suspicious activity on problem claims.
Conducts verification checks for Lucke Reward and Second Chance drawings and processes winners.
Performs systems administrator functions by resetting user accounts and passwords.
Requirements:
Some college education and 1 year of experience
Knowledge of general office procedures and protocols
Ability to use analytical judgment and decision-making skills
Intermediate skills and understanding of Microsoft Excel and Access Database
NOTE: This position is eligible for remote work after initial training period
Hiring Range: $40,203 (this non-exempt position will be filled at or near posted salary)
Closing Date: January 15, 2024
About the North Carolina Education Lottery
We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. Earnings have grown every year because more and more people enjoy playing the Lottery and winning prizes. We award on average $7 million a day in prizes! To learn more, visit our website www.nclottery.com.
At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, business casual attire, open communication and a fun work environment!
All employees of the Lottery are expected to support the organization values (honesty, respect, integrity and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc).
Apply in minutes!Get started by uploading your resume. Click here for our Careers Page.
Equal Opportunity Employer
Click Here to Apply
