18 May 2021
North Carolina, Raleigh / durham / CH, 27601 Raleigh / durham / CH USA


Vacancy expired!

Location: Raleigh, NC

This position is responsible for Tier II/III monitoring and initial triage in a WAN/LAN network environment that typically links to numerous computer platforms, operating systems and network topologies (Full managed servicers to wallplate).

Additionally, the candidate will be responsible for customer support of complex and diverse systems in a 7 X 24 environment.

Work will be required on all shifts (1st, 2nd and 3rd), weekday, weekends, evenings and Holidays as needed.

Engineer will be responsible for the following tasks:

Proactive Monitoring of customer networks management tools to identify network anomalies and faults within the USARC network.

Responding and perform Tier II and Tier III triage of the network alarms utilizing the available network tools and systems. Full ownership and management of Network hardware including WAN Routers and LAN Switches Configuration and change management of all network hardware

Create customer trouble tickets on outages identified via network management systems and tools Test and isolate physical level circuit issues using tools Telco Local Loop and customer in-house wiring Test and repair hardware issues in the customer WAN/LAN environment

Coordinate multiple vendor dispatches for repair at customer premise Provide customer status of ongoing issues; communicate via phone/email/ticket notes with customer POCs Understanding of ITIL terminology ? ITIL Certification preferred Experience with VoIP ? Cisco Call Manager and Call Manager Express required

Additionally, the candidate will be responsible for customer support of complex and diverse systems in a 7 X 24 environment.

The successful candidate will work to ensure network and network management environment is reliable to meet predefined service levels.

The candidate will perform testing and diagnostic procedures on various vendor equipment and circuit testing according to published standards and will assemble and/or tests transmission equipment and monitor housekeeping alarms per specifications.

The candidate must have previous experience, possess excellent communication skills both written and verbal. Telecommunications/Electronics Certificate; Cisco Certification required Hands on experience with Cisco routers and switches required

Cable/Wire Certification; knowledge of the following tools: Computer Associates (CA) Service Desk CA Spectrum E-Health Work with LECs on loop acceptance.

Test and troubleshoot supported products, perform customer facing hot cuts.

Handle calls from internal/external customers in an ACD environment.

The candidate must pass multiple drug tests in addition pass a security clearance and background investigations.

The ideal candidate should also demonstrate, as it would apply to network transport and multiplexing, a general working / in-depth knowledge of Cisco equipment.

The candidate must possess a minimum of 5-7 years experience.

Requirement: 5 to 7 years WAN/LAN Networking experience or Network Security preferably in a network operations management center

Must have valid and current DoD SECRET security clearance

Must be flexible to work in a 7 X 24 environment across all shifts including weekends and holidays.

Experience with Cisco and Juniper routers and switches is required DOD 8570.01

Compliance required CCNA/CCENT certification Security+ Certification required Technical Certifications required

Location: CARY, NC

Duration: 10+ Months


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