JOB TITLE Client Service Coordinator TEAM HospitalFUNCTION, FAMILY Service Operations (Pet), Hospital Operations (Pet) COST CTR #: VariesREPORTS TO Practice Manager JOB LEVEL B2FLSA CLASSIFICATION Non-Exempt ExemptSTATUS Full-time Part-timeSUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes theproductivity of the veterinary medical team (in terms of numbers of clients and pets), ensures goodcommunication with associates and clients, and coordinates the care of clients and pets in a happy,welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensuresuperior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently runhospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospitalvisits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating themabout their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital servicesAssist incoming clients by completing the required documentation, entering all pet information andhistory in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensingprescription items per the veterinarian's instructions, selling retail products and scheduling futureappointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closingprocedures. Conduct administrative functions as necessary. Other job duties as assigned.THE FIVE PRINCIPLES Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, wesupport the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free.HIRING QUALIFICATIONSCOMPETENCIESLeadership Customer Focus Peer Relationships Integrity & Trust Action Oriented ListeningFunctional Preventative care and OWPs
