The individual in this position is responsible for providing flexible support to both job seekers and employers. This role delivers recruitment assistance and business engagement services while also supporting job seekers through job readiness coaching, case management, and career services. The position serves as a secondary employer contact to ensure smooth coordination between Business Services and Job Seeker Services teams.Additionally, the role provides employment services for Workforce Innovation and Opportunity Act (WIOA) customers. Responsibilities include eligibility determination, job search assistance, intensive service enrollment, and developing training plans using industry-appropriate software to address skill gaps and prepare job seekers for employment.Details of Duties:Serve as an additional point of contact for employers, assisting with job orders, recruitment events, and follow-ups.Solicit, update, and maintain job postings in NCWorks and ensure orders meet quality standards.Coordinate with Business Services staff to source and refer candidates that match employer needs.Support OJT contracts through documentation, monitoring visits, and compliance reporting.Participate in employer outreach visits, calls, and events to promote workforce development services.Provide career readiness coaching and employment counseling for a small caseload of participants.Conduct pre-screenings, resume reviews, and job readiness assessments.Refer participants to appropriate training, credential programs, or supportive services.Connect job seekers to employment opportunities, hiring events, and employer presentations.Follow up with job seekers to track placements, outcomes, and long-term retention.Maintain accurate and timely documentation of both employer and participant activities.Assist with planning and hosting recruitment events, job fairs, and workshops.Collaborate with Business Services and Career Coaching teams to balance priorities and ensure seamless service delivery.Provide labor market information, program details, and customer service to both employers and participants.Support team performance goals by flexibly filling gaps in employer engagement or participant services. Refers applicants to other service agencies, as appropriate. Presents information on Center services to community organizations. Follows up with employers to determine status of job orders and quality of applicants referred.Understands and implements the NCWorks Career Center requirements – Mission, Core values, Standards and Guidelines.Adopts and implements the NCWorks Career Center customer service philosophy.Ensures customer complaint procedures are followed.Ensures confidentiality of all customer information.Ensures NCWorks Career Center policies and procedures are followed.Responsible for meeting performance goals. Attend required meetings and trainings.Other duties as assigned. 
