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ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Technical Writer to support the current needs of our federal customers. Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. ICF’s IT modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a Technical Writer to support a variety of Federal clients, including the National Institutes of Health (NIH).Responsibilities include:
Elicit requirements using requirements sessions, document analysis, surveys, interviews, business process descriptions, use cases, business analysis, etc.
Author documentation for publication both within the organization and externally using input provided by team members, stakeholders, and other content providers.
Write a variety of technical articles, reports, process guides, or other document types for a wide range of uses.
Ensure content is of high quality and confirms standards and style guidelines.
Document discussions during facilitated sessions to capture information
Provide General IT Engineering Program Support
Create, maintain, and enhance IT Engineering process artifacts including but not limited to IT engineering SOPs, best practices, presentation templates, knowledge articles, and tools
Assist the Engineering Process team with process management activities
Track and close engineering process tickets with detailed documentation and potential transitions to other phases of the IT Engineering lifecycle
Update the requestor on the status of the consultation request and maintain and manage customer expectations throughout the process
Participate in IT Engineering meetings such as, but not limited to, IT Engineering Triage/Intake/Closeout/Status Update.
Take meeting notes, and track and monitor the completion of action items.
Required Skills and Certifications:
Bachelor's degree from an accredited university
2+ years of experience in business analysis within an application development project
2+ years of experience working with technical teams to develop and deliver technical documentation and SOP development
2+ years doing research outlines and developing reports on technical concepts
US Citizen or Green Card Holder due to federal contract requirements
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
Preferred experience:
2+ years of experience working with tools such as JIRA, Confluence, and ServiceNow
Ability to work under tight deadlines
A proven ability to digest complex information into clear and concise text.
Excellent writing and grammar skills.
Ability to work independently.
Attention to detail
Growth Mindset
Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Learn more about what we dohttps://www.icf.com/ and our commitment to inclusionhttps://www.icf.com/company/about/diversity-inclusion.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :$52,873.00 - $119,636.00Maryland Remote Office (MD99)Need help? We're here:ICFCareerCenter@icf.comAbout ICFICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com (https://c212.net/c/link/?t=0&l=en&o=3731098-1&h=2556622195&u=https%3A%2F%2Fwww.icf.com%2F&a=icf.com) .
