Security Senior Service Technician

Security Senior Service Technician

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When you join Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities.

What to expect as a Commercial Security Senior Service Technician:

The Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems. As a Service Technician, this person is expected to be a highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services' core values.

• Travel to Commercial client sites to service, repair, troubleshot and detect access control equipment and IP based video security systems. Including but not limited to:
  • Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems)
• Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
• Apply all necessary documentation for tracking of service related issues
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications
• Establish and maintain effective working relationships with both internal and external customers
• Provide phone and on-line remote diagnostic support
• Drive to commercial client sites, with a company issued vehicle, to perform service
• Perform other duties as assigned by Operations Management

What knowledge and skills are required:

• High School Degree, Vocational School or equivalent required
• 5+ years of field experience
• Experience with any or all of the following preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once hired
• Understanding of Windows operating systems and overall IT network topology
• Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
• Ability to meet deadlines and work in a fast based environment with minimum direction
• Good communication skills for effective interaction with internal & external customers
• Available for scheduled "on-call" duties to respond to emergency service calls
• Strong troubleshooting skills, mechanical and electronics aptitude
• Capable of lifting up to 50lbs and work on ladder heights of up to 16'
• Be able to work independently or as a member of a team
• Good verbal and written communication skills

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .