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insightsoftware is looking for a talented Senior Content Developer to help create and build out modern documentation and user aids for our Equity Plan Solutions. You will be a core part of the Product Management team working closely with Engineering, Product Marketing, Support, and Customer/Partner Enablement to create resources that don’t just document what the product does but accelerates a user from novice to power user. Customer and partner performance is critical to insightsoftware and the tools you will build will create a powerful impact on adoption. This position will be critical for incorporating corporate branding standards into documentation & learning material, presenting a unified formatting and UX for a diverse product portfolio that was acquired by insightsoftware as part of our M&A strategy. A successful candidate must have the ability to work with a team, but also excel independently, and effectively work in a fast-paced environment with tight deadlines while consistently delivering high quality work.  They must have strong project management skills.Key Responsibilities Work with product managers, product marketing, training, and engineers to produce and maintain world-class documentation, including user guides, integration guides, API developer guides, release notes, and in-platform documentation (tooltips, welcome instructions, etc.). Build and maintain customer aids that go beyond traditional documentation, such as online video, demos, and other educational techniques (preferred). Learn complex concepts and communicate the information in a way that is engaging and understood by users. Edit other writers' content and documentation for consistency and continuously update content with current information and ensure consistency in training documentation across insightsoftware. Research, write, edit, and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds. Maintain tracking to ensure deadlines are met and client deliverables are received on time. Action customer feedback on documentation to improve usability. 
