Senior Field Technician Job Category Information Technology Market Location NC - Raleigh area Location NC - Raleigh Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=NVRINC&cws=52&rid=33510) NVR, Inc. is seeking a S enior Field Technician to work on site in Raleigh, NC. NVR’s technology teams thrive on providing multiple business lines with the tools and cutting-edge technologies that support NVR’s mission to create a better living experience for our customers. Join NVR Technology and be a part of a collaborative team that welcomes innovation, encourages continuous learning, and helps you achieve your career goals. As a S enior Field Technician , you will serve as the primary IT technician , planning, coordinating, delivering , and supporting essential IT services for multiple NVR locations. You also provide on-site and remote technical assistance for break/fix, maintenance, and project-related activities. For each assigned location, the Senior Field Technic i an coordinates the installation and continuous maintenance of endpoints, servers, routers, and other network devices. Key Job Responsibilities
Support the resolution of open IT Help Desk end user issues and requests for users at assigned business locations. As needed, assist in resolving issues for users not based at assigned business locations and provide over-the-phone support.
Execute scheduled maintenance activities, leased equipment replacements, and new equipment deployments for assigned business locations.
As necessary, perform on-site and remote support activities to ensure all IT components, equipment, and services are operational and working properly.
Provide on-site technical assistance in support of IT initiatives and projects as needed.
Perform on-site installation and verification/validation activities to ensure all IT components, equipment, and services are properly installed and operational, or work closely with our partners to ensure these actions are completed to NVR standards.
Build collaboration with other technical areas as well as end user representatives to share direction and adjust as requirements and technical challenges arise.
Ensure proper coordination of planned IT support activities, including communicating clear status updates and timeframe for critical activities.
Perform quarterly quality control visits to sales offices to document equipment and seek feedback from customer regarding any IT issues or problems.
Job Qualifications
5+ years of professional experience in a technical support role, with a focus on resolving escalated issues and advanced troubleshooting.
Able to t ravel as needed up to 50% of the time to business locations.
Experience in working with Cisco Routers, Switches and Meraki devices.
Strong customer service skills and an ability to adjust communication to a non-technical audience.
Very good oral and written communication skills.
Strong time-management skills and a bility to plan short term and long-term tasks. Ability to identify and adjust task priorities.
Highly driven, self-starter with the ability to work independently as well as contribute to a team environment.
A driven individual who demonstrates initiative and proactively seeks next steps to problems and increased responsibilities.
About Us & Life at NVRNVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride in the over 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion dollar business operations.At NVR, we value our teams and provide opportunities to learn new technologies and skills to grow your career. Y our desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance and encourage your success.NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.
Competitive Compensation
Home Purchase Discount
Mortgage and Settlement Services Discounts
Comprehensive Health, Life and Disability Insurance
401(k) (Full-time employees are eligible to contribute immediately)
Employee Stock Ownership Program
Vacation and Holidays
In addition to the traditional benefits, we offer all our employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.We are an Equal Opportunity Employer.Drug Testing and Credit Check are required.Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.#LI-Onsite
