The Animal Protection Society of Durham is hiring a Customer Service Representative.
Job Summary:
This position is to serve as the primary contact for the public for all shelter operations. This includes processing adoptions and redemptions as well as providing animal education and outreach.
Duties & Responsibilities:
Provide an accurate inventory of animals within the shelter before each business day
Check the general voicemail and adopt email daily
Answer phones before and during open hours
Responsible for the entire adoption process including but not limited to; reviewing adoption applications, communicating with potential adopters, arranging visitations and filling out paperwork
Provide counseling and education for the public including general care information, any known history on APS animals, information on acclimating an animal to a new home, training advice, potential health and behavior issues, and responsible pet ownership.
Assist the public with redeeming their pet from the shelter, including arranging viewing of the stray animals and discussing redemption paperwork and fees.
Complete data entry and updates into Chameleon software for accurate inventory and statistics
Record, organize and file impoundment, application, medical and contract paperwork.
Collect and record money for both County and APS transactions.
Provide assistance for Durham residents needing help with their animals. This includes spay/neuter, medical care, financial assistance and other APS resources as needed.
Coordinate with other departments and management to accomplish APS goals.
Ability to work every Saturday.
Qualifications & Skills:
Excellent written and verbal communication skills
Exceptional and compassionate customer service
Knowledge of positive training techniques
Knowledge of common medical and behavioral issues for animals
Knowledge of shelter standards of care
Proficient in Microsoft Office
Education & Experience:
High School Diploma
Previous customer service experience highly desired
Bilingual preferred
To apply please send cover letter and resume by email. No phone calls please.
