Position Overview: Service Manager (HVAC and or Plumbing background)
Benefits:
Competitive salary: $75,000 - $120,000 per year, with the potential to earn above base pay in performance-related bonuses.
Comprehensive benefits package including 401(k) with matching, health insurance through Blue Cross and Blue Shield, sick leave, gym membership, vacation and personal days, holiday days, cell phone reimbursement, company vehicle, and professional training opportunities.
Opportunity for professional development and career growth.
Responsibilities:
Serve as technical support and quality assurance for all field personnel.
Effectively collaborate with both installation and service teams.
Provide technical assistance and training to install and service staff.
Oversee daily service and installation schedules.
Facilitate weekly safety and training meetings.
Evaluate workload and schedule service work to maximize profits.
Resolve customer issues promptly to ensure satisfaction.
Generate accurate reports measuring departmental operations.
Work towards departmental financial goals.
Our Core Values:
Abundance – We believe every employee can achieve their own level of greatness.
Humor – We enjoy each day and believe play and fun are part of a healthy company.
Loyalty – We treat each other with respect, speak the truth, and have each other’s backs.
Making a Difference – We transform lives through supportive, beneficial actions.
Integrity – We are honest and keep our agreements.
Bring Your Best Self – We strive to improve, make every day great, and serve every customer with our best effort.
Gratitude – We have an attitude of gratefulness for our customers, coworkers, and company.
Expectations for the Role:
Company Values and Philosophy: Adhere to and exemplify our core values, promote the company, and conduct operations within the framework of good business practices.
Leadership: Set the tone for the service department, provide regular feedback, and develop key personnel for future opportunities.
Customer Service: Ensure 100% customer satisfaction, handle complaints promptly, and communicate effectively with partners.
Performance: Meet financial goals, implement better practices, manage KPIs, and participate in team meetings.
Compliance: Ensure compliance with all local, state, and federal codes, and report relevant issues to partners.
Learning & Development When you grow, we grow.
Your professional development is vitally important to us and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience.
We want you to succeed so that you can help us go the extra mile for our clients.
We are a local, family-owned company, with an excellent reputation, and have been in business for over 17 years in the Triangle.
Do you feel that you possess all of the qualifications listed above? Email your resume, and references us at JG@boerbrothershvac.com. All the great employees have a job already. We know that good Service Managers are in demand, especially during the summer. If you are someone who meets these qualifications and would thrive in our dynamic and supportive environment, please apply, if know someone like this. please refer them to us. If your referral leads to a successful hire, you will receive a $2,000 finder’s fee.
Thank you for your time and consideration. We look forward to receiving your recommendations and continuing to provide exceptional HVAC services with your help.
Job Type: Full-time
Pay: $75,000.00 - $120,000.00 per year and performance-related bonuses
