The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations.The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution.Key responsibilities include:Deliver onsite technical support to users in line with SLAsTroubleshoot and resolve incidents related to end-user computing (EUC) equipmentPerform proactive troubleshooting to prevent recurring issuesAssist users with network connectivity (LAN/WAN, print, and file access)Install, upgrade, repair, and maintain desktops, laptops, monitors, and peripheralsSupport mobile devices and mobile computing platformsProvide software break/fix support and replace non-warranty assetsConfigure and support network printers and scanners, including IP and TCP/IP setupDeliver warranty and break/fix support for printing devicesProvide VIP support across a range of devices and technologiesManage printer configurations and queues per requests and SLAsTrack incidents and requests using ticketing systemsCommunicate effectively with technical and non-technical stakeholdersMaintain regular updates with internal teams and customers
