Manager Services Delivery III - Transactional

Manager Services Delivery III - Transactional

04 Apr 2022
North Carolina, Salisbury, 28144 Salisbury USA

Manager Services Delivery III - Transactional

Vacancy expired!

Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Service Deliv-Inc and Escalatn (2761847)

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// .

The Service Delivery Manager oversees the day-to-day delivery of IT services in a manner that meets or exceeds established service levels. While also excelling under time pressures and stressful situations by providing IT solutions guidance to the business. You will work closely with the Global IT Teams as well as Ahold Delhaize Executives and Administrative Assistants.

Duties & Responsibilities:

  • Lead a team that makes effective decisions in high pressure situations
  • Lead a team that supports Supply Chain, Merchandising, Finance, HR & Payroll applications for Major Incidents and Incident Management
  • Lead a team to is accountable for Major Incident Problem Management
  • Monthly IT VP Cadence meetings - put together content to review for the applications supported under the VP on IT for IT Services for Service Delivery
  • Collaborate with Global IT on IAM, ISIM, and other Security changes that will have impact on users in the US
  • Collaborate with EU and lead efforts in US for Video Rooms in the US (MTR)
  • Provide direction and recommendations to senior level management
  • Responsible for adding predictive reporting for the applications they support

  • Bachelor's Degree in IT related field or equivalent experience
  • 8+ years in a service delivery role; preferably in an outsourced model
  • ITIL Certified
  • Executive presence and business maturity
  • The ability to facilitate conflict resolution
  • Thrives on building strong business relationships through collaboration
  • ESM software
  • A passion for providing outstanding IT service to our business partners

Preferred Qualifications:
  • Master's degree a plus
  • Retail Technology Experience



Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at>

Job Requisition: 223477externalUSA-NC-Salisbury392022

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