POSITION SUMMARYFeeding San Diego operates an innovative and forward-thinking decentralized food rescue program that has been providing free nutritious meals for people facing hunger throughout San Diego County for 15 years.Food donors such as local grocery stores, retailers, wholesale distributors, farmers, and restaurants help make this possible.Our team is seeking an enthusiastic individual to be one of our Food Rescue Coordinators who will assist in the day-to-day management of these important contributors. The coordinator will foster new and existing donor relationships by providing exceptional customer service, including timely communication, donor onboarding, training in proper food rescue practices, pickup coordination, data collection, and reporting.Our Food Rescue Coordinators are friendly, highly organized, effective communicators, and proactive problem solvers. They enjoy building good relationships with customers and have a passion for helping others.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed. Early morning, evening or weekend work is occasionally required as a condition of employment.Coordinate successful operation of Partner Food Rescue (PFR) Program in North Coastal and North Inland region of San Diego County, working primarily with retail donorsServe as primary Feeding San Diego contact and provide support to donors to maintain a good relationship, resolve issues, educate staff and ensure food rescue best practices are followedConduct face-to-face visits and meetings with current and prospective donors (6 visits a week, on average)Provide professional, responsive and appreciative customer service to all food donors, volunteers, food recipients, and coworkersMaintain accurate and up-to-date data on multiple platforms, including Customer Relationship Management (CRM) platforms.Regularly generate and analyze reports intended for internal and external stakeholdersCollaborate with other departmentsAssist with regular food rescue training as well as distribution of equipment and collateralAll other duties as assignedINTERACTIONThe position requires frequent interaction with FSD staff, food donors, agency partners, and volunteers of our community, and occasional interaction with city and county officials
