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POSTION SUMMARY:The purpose of this position is to perform housekeeping procedures in an efficient, cost-effective manner to safely meet residents’ needs in compliance with federal, state and local requirements. Must be able to communicate in English.EDUCATION REQUIREMENTS:Must be at least 18 years of age. High School Graduate or Equivalent.EXPERIENCE REQUIREMENTS:Ability to use tools and equipment required to perform job duties.JOB KNOWLEDGE:Ability to interact effectively with all levels of staff and customers.DUTIES OF POSITION:Customer Service:
Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress, and good personal hygiene.
Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.
Maintain privacy and confidentiality: Respecting others’ rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community.
Provide superior service by focusing on our customers.
Be an ambassador for your organization: Be positive and caring as a representative of the Company.
Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.
Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
Celebrate Success: Acknowledge your own as well as others’ successes. Be proud Participate in departmental or organizational activities.
Mission and Values:
Shows compassion for others and commitment to helping those who needs assistance.
Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.
Quality of Work:
Uses integrity, good judgment and problem solving skills in making decisions.
Produces high quality documentation as evidence by the following:
Performs cleaning procedures in accordance with facility Guidelines and as requested by residents/patients and approved by management.
Operates housekeeping equipment safely.
Observes waste disposal procedures in accordance with Company Guidelines.
Provides on-site immediate response to those prospective residents or family members who come to the Company for information.
Uses housekeeping supplies efficiently.
Prioritizes and manages time effectively.
Observes waste disposal procedures in accordance with Company Guidelines.
Assist with proper care of housekeeping equipment and identifies and reports any equipment malfunction to the manager.
Perform other duties as assigned by Management.
Takes steps necessary to produce excellent work in any task or job that is assigned.
