Assist the General Manager in implementing the property’s commercial and revenue management strategies. This includes evaluating guest needs, analyzing guest demographics, and monitoring competitive performance to recommend adjustments in services and operations to drive occupancy and profitability.Collaborate closely with the leadership team to translate strategic objectives into annual business plans for all operational departments, ensuring continuous improvement and the achievement of performance goals.Oversee all departments and ensure operational efficiency by conducting regular inspections, team meetings, guest request management, and service delivery oversight.Assume full responsibility for resort operations in the absence of the General Manager, ensuring all aspects of the property function smoothly and efficiently.Drive audit and compliance strategies to ensure adherence to Villa Nautica's standard operating procedures and policies, maintaining exceptional guest experiences aligned with the resort’s luxury brand.Focus on maintaining and enhancing guest service standards by overseeing guest feedback channels and continuously working to improve guest satisfaction levels.Lead and oversee preventive maintenance activities and special projects across the island.Foster a guest-centric culture, improve operational performance, and contribute to the achievement of the resort’s financial and service goals.
