We are seeking a friendly and customer-focused Customer Service Representative to join our team in Walnut Cove, NC. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with empathy and efficiency.Answer incoming customer calls, emails, and chat messages in a timely and professional mannerListen actively to customer inquiries, concerns, and feedbackProvide accurate information about products, services, and company policiesResolve customer issues and complaints with patience and empathyProcess orders, returns, and exchanges efficientlyMaintain detailed records of customer interactions and transactionsCollaborate with other departments to ensure customer satisfactionIdentify and escalate complex issues to appropriate team members when necessaryStay updated on company products, services, and policies to provide accurate informationContribute to a positive team environment by supporting colleagues and sharing best practices
