Description:
As a Customer Experience Specialist, you will be at the forefront of our customer interactions, ensuring a seamless and enjoyable experience from start to finish. Your role will encompass various responsibilities aimed at providing exceptional service and support to our valued customers.
Key Responsibilities:
Greeting Customers: Warmly welcome customers as they enter our establishment, creating a friendly and inviting atmosphere.
Transaction Management: Efficiently handle monetary transactions, including cash, credit cards, or digital payments, ensuring accuracy and security at all times.
Software Guidance: Demonstrate proficiency in our software products, guiding customers through their usage and providing assistance as needed.
Customer Support: Address customer inquiries and concerns promptly and effectively, either in person, over the phone, or via email, providing clear and helpful solutions.
Escalation Management: Handle escalated customer issues with tact and diplomacy, seeking resolutions that prioritize customer satisfaction.
Room Resetting: Reset and prepare escape rooms for subsequent groups, ensuring they are clean, functional, and ready for the next adventure.
Technical Troubleshooting: Utilize your expertise in technology to troubleshoot any technical issues that may arise, swiftly resolving them to minimize disruptions to the customer experience.
Continuous Improvement: Proactively identify areas for improvement in customer service processes and procedures, contributing to the enhancement of overall customer satisfaction.
Team Collaboration: Collaborate effectively with colleagues to ensure a cohesive and supportive work environment, sharing knowledge and best practices to optimize customer interactions.
Requirements:
Proficiency in technology and software applications, with the ability to quickly learn and adapt to new systems.
Excellent communication skills, both verbal and written, with a strong customer service orientation.
Detail-oriented with a focus on accuracy and efficiency in transaction processing and software usage.
Problem-solving skills, with the ability to effectively troubleshoot technical issues and resolve customer concerns.
Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
Flexibility to work evenings, weekends, and holidays as needed to accommodate customer demand.
