NAM Technical Manager, Global Business Solutions (GBS) Asia

NAM Technical Manager, Global Business Solutions (GBS) Asia

17 Dec 2024
North Carolina, Wilmington, 28404 Wilmington USA

NAM Technical Manager, Global Business Solutions (GBS) Asia

Exciting Leadership Opportunity: Relocate to Manila and Lead EHS Operations for SGS Global!Are you ready to take on a unique leadership role in one of Asia's most vibrant cities? SGS is offering an exclusive opportunity for an NAM Technical Manager for EHS to relocate to Manila, Philippines, and lead our Global Business Solutions (GBS) Asia team. This position provides the chance to manage growing EHS operations, oversee high-impact workflows, and strengthen SGS’s service delivery across North America.As the NAM Technical Manager, you’ll play a key role in leading a diverse team, ensuring seamless communication between lab affiliates, and driving performance to exceed service level agreements. This exciting two-year minimum assignment comes with relocation support and additional perks, offering you an exciting career adventure while making an impact within SGS.Why This Opportunity is Unique:Global Exposure: Relocate to Manila for an exciting international leadership role that will expand your professional experience.Career Growth: Lead a critical function within SGS and develop key skills in operations management, team leadership, and cross-regional collaboration.Relocation Benefits: SGS will provide relocation support and additional perks, making your transition to Manila as smooth and rewarding as possible.A Real Impact: Make a difference by overseeing key operational processes, influencing performance outcomes, and contributing to SGS’s global success.Job functions:Collaborates with the NAM Senior Director Technical Services and key stakeholders to develop, implement, and maintain GBS-housed operations for Lab Affiliates.Manages GBS Lab Support Supervisors, ensuring performance aligns with Lab Affiliates’ expectations, and oversees staff recruitment for operations in GBS Asia and Bogota facilities.Ensures effective communication between Lab Affiliates, Supervisors, and GBS teams, addressing issues and resolving conflicts promptly.Regularly reviews work distribution and quality through spot audits, ensuring adherence to work instructions, SOPs, and quality documents.Oversees Corrective Action and Preventative Action (CAPA) investigations, ensuring timely implementation of findings in coordination with Lab Affiliates.Leads staff training and performance evaluations, collaborating with Supervisors and Lab Affiliates to maintain high-quality output and improve team performance.Monitors and reports performance KPIs as per Service Level Agreements, driving continuous improvements and addressing performance deviations with the Senior Director and GPOs.Identifies and implements operational improvements to enhance quality, efficiency, compliance, and communication.Maintains general knowledge of lab procedures supported by Lab Affiliate teams and ensures appropriate working conditions (e.g., office space, equipment).Manages staff attendance, time-off requests, and annual performance reviews within the local mySGS system.Facilitates visits from Global and Lab Affiliates, providing necessary support and coordination.Reviews and corrects monthly expense reports for Lab Affiliates using GBS Asia services.Ensures all GBS operations comply with directives from the Head of GBS Asia and NAM Operations.Adheres to SGS Code of Integrity, QHSE, and HR policies and procedures.

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