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We seek a highly collaborative, results-oriented Product Senior Associate to drive product vision and continuous improvement of the Ultimate Rewards experience on Chase.com, the Chase Mobile app, and the Loyalty Servicing Platform.You have experience with customer facing content and experiences. You have demonstrated ability to partner with cross-functional teams of business stakeholders, product managers, designers, editors, and engineers to deliver delightful content and experiences. This position is perfect for someone who is motivated by identifying efficiencies and developing sustainable processes, is analytical and seeks data to prioritize and evaluate outcomes, and diplomatically influences in all directions to do the right thing.Job Responsibilities:
Manage product vision and strategy and discovery efforts to address customer and stakeholder needs.
Maintain deep knowledge of user experience insights and journeys to continuously refine and prioritize backlog.
Develop key relationships and manage communications with stakeholders.
Collaborate with stakeholders and SMEs to deliver on Rewards strategy.
Gather and refine requirements to drive value in accordance with customer and business stakeholder priorities.
Partner with Tech, Design, and Analytics to visualize and prove out ideas.
Required qualifications, capabilities and skills
Experience with content management and/or product management
Experience with agile product development techniques and practices
Structured thinker with ability to analyze opportunities, recommend solutions, and communicate effectively
Comfortable interacting with and presenting to all levels of management
Strong influencing and partnership/collaboration skills to motivate cross-functional teams
Positive team-oriented attitude suitable to aligning established and new business practices
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
