Summary:
The Retail Store Manager must know the paint and coating industry. This position involves a wide variety of tasks, including bending and lifting. The individual must be trained in lifting and be able to lift at least 70 pounds. This position is responsible for the operation and profitability of the assigned store, including, but not limited to, the following:
Store Operations
Financial Management
Human Resources
Marketing/Sales:
Store Operations:
-Ensure that our customers' needs and expectations are met consistently.
-Ensure that the store's physical appearance is maintained and that all equipment is in working condition.
-Ensure that the store is properly opened and closed per company policy.
-Complete all paperwork reports in a timely and accurate manner.
-Report customer issues properly and efficiently to the Administration.
-Ensure proper administration of the company's goals and objectives.
Financial Management:
-Monitor accounts receivable and banking procedures, resolving problems as necessary.
-Understand and utilize various business reports to identify opportunities in sales, gross margin, and expense control.
-Ensure that customer accounts are properly set up and administered by assisting with credit applications and reporting all updates to administration.
-Maintain the store's inventory at appropriate levels to meet customer needs and align with the budget.
-Control inventory losses through proper controls and notations.
-Maintain a complete understanding of the company's purchasing policies and procedures.
Human Resources:
-Maintain involvement in the recruitment, selection, and hiring of store personnel.
-Confirm that all store employees know various products and selling techniques.
-Align and implement training as necessary.
-Ensure employees deliver excellent customer service to our patrons.
-Encourage a viable team-oriented working environment through good communication.
-Conduct periodic performance reviews to assess employee performance. When necessary, administer disciplinary action per company policy.
-Ensure that the store is properly staffed.
-Understand federal/state regulations and company policies, including ADA, EEOC, Workers' Compensation, Sexual Harassment, etc.
Marketing/Sales:
-Coordinate the monthly sales efforts related to the store.
-Support the creation and implementation of local marketing strategies.
-Develop and execute two Pro-Shows each year to show appreciation for Contractors and Customers.
-Identify opportunities for new accounts and grow existing ones through targeted sales initiatives.
Qualifications:
- Strong understanding of paint and coating products.
- A two- or four-year college degree or equivalent work experience is preferred.
- Effective financial planning and management skills.
- Strong interpersonal and communication abilities.
- A minimum of two years of retail experience, preferably in the industry.
- Background in outside and/or inside sales.
This is a summary of the roles and responsibilities associated with this position. However, other tasks do exist, and the individual will be responsible for performing all other duties as directed by the Administration.
