Customer Service Representative (Winston Salem)

Customer Service Representative (Winston Salem)

27 Feb 2024
North Carolina, Winston-salem 00000 Winston-salem USA

Customer Service Representative (Winston Salem)

Vacancy expired!

NO RECRUITERS PLEASE!

APPLICANTS: DO NOT APPLY IN PERSON

Email Resume to:

APPLICA.2epd13wuyzhrdtz5@u.box.com

Please note that ONLY attachments will be received, emails will not be able to be viewed. Any information you wish to convey should be included in your attachment!

A cover letter is a plus but not required.

Including previous pay or salary is a plus but not required

Job Type: Full-time, $12.00 /hour

CUSTOMER SERVICE POSITION:

- Follow communication procedures, guidelines and policies

- Greet customers warmly and ascertain problem or reason for calling via phone and email

- Maintaining a positive, empathetic and professional attitude toward customers at all times

- Build sustainable relationships of trust through open and interactive communication

- Open call records/Close Call Records: Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

-Keep records of customer interactions, process customer accounts and file documents

- Identify and assess customer needs to achieve satisfaction, Communicating and coordinating with staff as necessary

- Use telephones to reach out to customers and verify account information

- Resolve product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Shipping Customer replacement parts through Fed Ex or UPS

- Attempt to persuade customer to reconsider cancellations

- Go the extra mile to engage customers

- Compile reports on overall customer satisfaction

- Make recommendations to management as needed.

Requirements:

+ Quick Learner with a Positive Demeanor

+ Dependable Transportation with a Valid License

+ Ability to consistently be on time for work Monday through Friday 8:30 am - 5:00 pm

+ Proven successful customer service support experience

+ Strong phone skills with excellent communication and customer satisfaction skills

+ Ability to multi-task, prioritize and manage time effectively

+ High school diploma or equivalent; college degree is a plus

+ Above Average Skills: Outlook, Word, Excel

Desired Skills:

+ Knowledge of the Furniture Industry

+ Product Knowledge

+ Quality Focus

+ Documentation Skills

+ Listening Skills

+ Phone Skills

+ Resolving Conflict

+ Multitask

+ Patience

+ Negotiation

+ Positive Attitude

+ Attention to Detail

+ People Oriented

+ Problem Solving

+ Organizational Skills

+ Adaptability

+ Ability to Work Under Pressure

+ Computer Skills “ Above average: OUTLOOK, WORD, EXCEL

What we offer:

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

DO NOT APPLY IN PERSON!

Job Details

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