Director IT Consumer TechnologyReynolds American is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry.To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!WE ARE LOOKING FOR A DIRECTOR IT CONSUMER TECHNOLOGYSENIORITY LEVEL: Senior LevelFUNCTION: Digital Business SolutionsLOCATION: Winston Salem, NC, USAROLE POSITIONING AND OBJECTIVESWe’re looking fora dynamic and experienced Director of Consumer Technology to lead the development and implementation of innovative consumer technology strategies and solutions. This role involves overseeing technology projects, managing a team of professionals, and ensuring that technology initiatives align with the company’s overall business goals. The Director of Consumer Technology will work closely with other departments to enhance the consumer experience and drive business growth.Reports to : Sr Director IT Consumer ExperienceNumber of Direct Reports: 4 FTEs plus contractorsCore Relationships: Internal – Consumer Experience Team, Internal IT teamExternal – Third-Party support teams, system integrators, and software vendorsGeographic Scope: LocalTravel Required: NAWHAT YOU WILL BE ACCOUNTABLE FOR
Drive Innovative New Consumer Capabilities : Lead the development, deployment, and maintenance of consumer-facing technologies, and digital solutions. Ensure the security, scalability, and reliability of technology solutions.
Develop Strong Relationships : Build and maintain strong relationships with internal stakeholders and business customers, aligning on shared agendas and transformation roadmaps.
Oversee Technology Projects : Lead the planning, execution, and delivery of technology projects involving Adobe products, consumer databases, CDPs, and rewards platforms, ensuring timely and budget-compliant completion.
Lead Technology Teams : Provide leadership and direction to technology teams, fostering a collaborative and innovative work environment. Lead and Develop a Talented Team of individual contributors, including mentoring, career development, and guidance on delivery execution.
Ensure Technology Integration : Oversee the seamless integration of Adobe solutions, consumer databases, CDPs, and rewards platforms into existing systems, ensuring compatibility and efficiency.
Manage Technology Budgets : Develop and manage budgets for technology projects, including yearly planning, vendor management, invoices,and tracking of both opex and capex expenditures
Ensure Security and Compliance : Implement and maintain security protocols to protect consumer data and ensure compliance with relevant regulations.
Vendor Management : Establish and maintain strong relationships with technology vendors, negotiate contracts, and ensure vendor performance aligns with organizational goals and standards.
CAN THIS BE YOUR FUTURE ROLE?
Do you have a strong background in technology management, a deep understanding of consumer technologies, and experience with consumer data management, CDPs, vendor relationships, and rewards platforms?
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field; Master’s degree preferred.
10+ years of experience of experience in technology management, with at least 3 years in a leadership role.
Extensive experience with Adobe technologies, consumer databases, CDPs, vendor management, and rewards platforms such as Merkle's LoyaltyPlus platform.
7+ years of experience in a business or technology role with proven experience aligning diverse agendas across technology, executive and business stakeholders.
5+ years managing technology vendors and partners.
5+ years of experience in program & project management for technology projects, application of technology, operational business processes and vendor performance management.
Experience with Agile methodologies.
Experience managing near shore and off shore teams.
Exceptional communications skills with the ability to clearly articulate the value of technical solutions to non-technical colleagues.
Stakeholder Relationship Management: Proven ability to develop and maintain strong relationships with internal stakeholders and business customers, aligning on shared agendas and roadmaps.
Demonstrated Project Management expertise delivering business benefits on time, within scope and within budget.
Team Development: Proven ability to develop a talented team of individual contributors, including mentoring, career development, and delivery execution.
Strong strategic, analytical and creative thinking skills.
Excellent interpersonal skills working with clients, vendors, and project team members.
Excellent client facing and internal communication skills - both verbal and written.
WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUPAt Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.
Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets
Great Place to Work Certified
Brands sold in over 200 markets, made in 44 factories in 42 countries
Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations
Diversity leader in the Financial Times and International Women’s Day Best Practice winner
Seal Award winner – one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHERHave you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.Collaboration, diversity and teamwork underpin everything we do here at Reynolds American.We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!BENEFITS OVERVIEWBenefit InformationThe following is a general summary of the competitive compensation and benefit plans we offer:
401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
Company contributes an additional three percent to 401(k) whether employee participates or not
Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
Health Savings Account start-up contribution for employees who elect the high deductible health plan
Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
Company paid life insurance of 1x annual base pay ($50,000 minimum)
Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
Tuition reimbursement and student loan support
Dependent Scholarship Programs
Free confidential personal financial counselling service
On-site health centers and 24/7 fitness centers at certain company locations
A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
Health-care concierge service
Volunteer service opportunities
Extensive training opportunities
Company vehicle for eligible employees
Mobile phone allowance for eligible employees
Paid Leave:
Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
Paid Parental Leave + temporary reduced work schedule opportunity
Funeral Leave
Short-Term Disability Leave
Long-Term Disability Leave
Jury Duty Leave
Military Leave
Released Time for Children’s Education
Community Outreach Leave
Other paid leave benefits, as required by state or local law
Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.
