This position performs supervisory functions overseeing a team of case managers and supporting program quality. This position responds to case situations and /or programmatic issues that are complex and maintains current information on programs and resources. Acts as a mentor for new staff and provides training in policy/procedures. Assists Project Director in managing program activities and executing special projects.Explains and interprets regulations, policies, and procedures for staff.Handles "daily" supervision of assigned case managers and their workloads/schedules, including making recommendations involving the hiring, firing and discipline of those staff under his/her direction.Resolves problems encountered during daily operations and determines appropriate solutions.Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented.Review current procedures, assists in the development or revision of needed procedures, and troubleshoots system errors within the EARR and WORCS computer system.Provides work instruction and assists employees with difficult and/or unusual assignments.Manages and maintains a reduced caseload.Assists with data requests and performs analysis on current demographics and outcomes.Assists with special projects such as vocational training lists, scheduling of workshops, developing check in activities and developing social media sites.May serve as a representative to community partners such as Economic Progress Institute, Governors Coaching Corps, and the vendor community.Supports quality assurance activities and the growth of assigned case managers.Additional duties as assigned.
