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Bravera Bank is hiring for a Digital Support Specialist with a focus area in Online Banking and Credit Cards in Bismarck, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.This position is responsible for handling Bravera Banks online account portfolio, assisting with credit card support and providing exceptional customer service.Measures of Success
Maintain Braveras online account platforms existing and new account portfolio by focusing on quality accounts and customer service.
Working closely with the Customer Experience and Digital Department to provide an exceptional customer experience to external and internal customers.
Be an ambassador for Bravera by using products and services offered.
Duties and Responsibilities
Help maintain our online deposit account portfolio during the initial customer journey stages with a large focus on maintaining quality deposit accounts (lending authority for overdraft review).
Review failed Deposit Switch (Atomic) attempts and contact the customer to assist in setup process.
Be able to use their time effectively and thoughtfully and can make wise decisions independently.
Work with the Customer Experience and Digital Department to create a consistent experience between all means of customer communication.
Will serve as an advisor to customers regarding credit card services and provide relevant education, as needed.
Maintain a working knowledge of all personal and business products to provide service and to cross-sell to current and future customers.
Complete daily/monthly credit card reports in a timely manner.
Know and follow current banking policies and regulations relating to the deposit and withdrawal of funds.
Customer problem resolution.
Participate on action teams as assigned
Responsible for promoting the organization in the community through participation in various civic and community events, activities, committees, and organizations.
Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
Contribute to the overall success of the organization by leveraging opportunities as they relate to all entities of Bravera Bank.
Adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.
Qualifications
High school diploma or equivalent with 1-2 years of post-secondary education preferred.
3-5 years of banking experience or customer service experience.
Ability to work in a fast-paced environment with changing priorities.
Proficient in computer applications including Microsoft Word, Excel, and Outlook.
Excellent verbal and written communication skills.
LocationBismarck, NDHours8:30am - 5:30pm or 9:00am - 6:00pmBenefitsTo support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement.Our Values
Give and earn trust. We support and empower one another to earn trust through accountable performance.
Learn, teach and mentor. We are a le rning organization that invests in growth and development.
Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.
Want to learn more about careers with Bravera? Go to bravera.bank/careers.#ForgeYourPath with us! Find us on Facebook, Instagram, Twitter, LinkedIn and Youtube.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).
