Kforce is seeking a full-time Field Support Engineer for our enterprise Consumer and Commercial Electronics R&D client to support regional customers in Bismarck, ND and our client's capital digital print equipment.
While working as a Kforce employee you have the option to receive paid time off (PTO) and holiday pay along with access to our robust benefit package. Our benefit package includes medical, dental, vision, 401K, employee discount programs, recognition programs and access to career development courses.
The Field Support Engineer will perform on-site installations, break fix, customer training, and configuration of equipment
Diagnose and resolve problems related to hardware, software and workflow on customer sites
Perform on-site customer training for the operation and proper maintenance of equipment
Proactively and reactively look for solutions to prevent problems from occurring at customer sites
As a Field Support Engineer, you will perform machine-specific calibrations on customer sites
Educate customers on proper settings, file formats, etc. in software for compatibility with equipment
Analyze customer workflows and advise them on improvements that can be made to increase efficiency
Perform maintenance and troubleshooting on equipment
The Field Support Engineer will prepare weekly reports for management regarding visits to customer sites and work performed there
Delivery of service to large enterprise, complex, or corporate accounts
Minimum Vocational/Diploma/Associate degree (technical field) with 3-5 years of experience
Experience with support of electromechanical and/or digital print products
Strong technical and communication kills and ability to improvise
Strong customer relationship skills & ability to manage complex Customer problems
Good teamwork with peers and company personnel
Demonstrate consistent, acceptable performance
Advanced technical troubleshooting and excellent communication skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.