Job Description
We are currently seeking a Customer Support Assistant to join our growing team in Charlotte, NC. This role is ideal for someone who enjoys helping others, has strong communication skills, and thrives in a fast-paced environment. The Customer Support Assistant will be responsible for providing frontline support to clients, responding to inquiries, and ensuring customer satisfaction with our services.ResponsibilitiesRespond to customer inquiries via phone and email in a professional and timely mannerProvide accurate information regarding our services and policiesResolve customer issues efficiently, ensuring a positive client experienceMaintain detailed and organized records of customer interactionsCollaborate with internal departments to follow up on client needsAssist with administrative tasks and customer documentation as needed
