The Programme Manager is responsible for the successful operation of the Programme Office in support of Workforce Management Solutions for a client engagement.ResponsibilitiesHas a supervisory responsibility such as hiring, firing, performance, and/or pay reviewsResponsible for all customer relations and negotiationsManages relations with all suppliersResponsible for successful achievement of all service level agreementsAssures that all program personnel are adequately trained on vendor management system provider software and program procedure and policyUtilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectivesManages all program resources assigned to perform tasks according to plan; sets expectations concerning program performanceEstimates time frames, quality and quantity of resources required to successfully achieve program objectivesAssures that Programme Office is managed on budgetConducts periodic status checks with customers and team to assess progress against the planPrepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issuesActs as a liaison between the customer’s and supplier’s senior managementResolves all program issues with customer and suppliers as appropriateTravel as necessary to support customer activity at key accountsAssist in implementation of the Workforce Management Solution at new customer engagementsAbility to interact and manage complex customer issues
