Come join an organization where we highly value your experience in customer service and fostering quality relationships with patients. Our staff members are the most important part of caring for our patients, as their success directly determines our position as the leader in dental care.
At Hagen Dental, we promote a culture which invites our patients into our "dental home" and provides our patient care coordinators with a career, not just a job. As a team member of Hagen Dental, you will use state-of-the-art technology, experience on-the-job training exposing you to all specialty areas, and deliver an exceptional patient experience. We are a growing organization at the forefront of the dental industry and are continually expanding our community impact in Casselton and the surrounding community.
The patient care coordinators contribute to the business success of Hagen Dental by providing quality dental care through excellent customer service. Be part of a dynamic organization that will make you proud. Learn more about our patient care coordinator job below and how you can join our team!
Patient Care Coordinator Responsibilities
Manage incoming phone calls and deliver and return messages
Perform account management, including patient registration using practice management software and all steps necessary to create a patient record
Review and maintain patient accounts accurately
Understand the purpose of all clinic forms as they relate to patient care (i.e., patient records, financial forms, and insurance contracts)
Understand and implement patient flow processes, including registration process
Perform patient management, including check in and check out procedures; assisting other departments as needed
Coordinate insurance plan benefits with patient treatment
Perform daily deposit and reporting
Patient Care Coordinator Education and Experience
High school graduate or equivalent
Dental or insurance experience strongly preferred
Previous customer service experience strongly preferred
Patient Care Coordinator Desired Skills
Excellent verbal and written communication skills
Overall knowledge and understanding of dental terminology a plus
Candidates with prior phone-service/customer service experience encouraged to apply
Training & Continuing Education
Hagen Dental believes that to remain at the forefront of dentistry, learning should continue throughout your entire career. We encourage continued learning through offering paid courses and education for work-related courses, subject to management approval.
Hours
Patient contact hours are 7:00am-4:00pm, Monday-Thursday. Our day starts at 6:30am with a daily team meeting at 6:40am. Our day ends approximately 30 minutes after the last patient for the day.
Benefits
In addition to an excellent compensation package, a career with Hagen Dental will offer you access to a beautiful facility, advanced technologies, continuing education offerings, abundant opportunities for career growth, a dedicated support team, wonderful patients and the wonderful community of Casselton.
We offer our employees a comprehensive benefits package that includes the following:
Health insurance
Health savings account
Disability coverage
401k plan with company contributions
Paid time off, including paid vacation, holidays and sick time
Staff member discount programs
Split membership at TruCore Fitness
Please send your resume to hr@casseltondentist.com. We look forward to meeting you.
