As a Technical Customer Service Representative, you will be the primary liaison between our company and valued customers, providing essential support, accurate product information, and resolving any challenges with efficiency and empathy. Success in this role requires a proactive approach to troubleshooting, with a passion for delivering excellent service that builds trust and customer satisfaction.
Schedule: Monday - Thursday, 7:00 am - 5:30 pm
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Job Duties:
Manage incoming calls and emails, identifying client needs to ensure satisfaction.
Build and nurture relationships with customers, fostering trust through open, interactive communication.
Accurately provide information using appropriate methods and tools, meeting response and call handling targets.
Address customer complaints with appropriate solutions, maintaining timelines and ensuring follow-up for resolution.
Maintain comprehensive records of customer interactions, process accounts, and manage documentation.
Follow communication protocols, policies and guidelines, consistently engaging customers in meaningful ways.
Other duties may be assigned
Benefits:
Health insurance
Dental insurance
Vision insurance
401(k)
Paid time off
On-the-job training
Qualifications:
Experience with AutoCAD or equivalent technical design software
Strong technical aptitude with the ability to read and interpret prints or technical drawings
Proven experience in customer support or as a client service representative
Track record of meeting or exceeding deadlines
Exceptional phone handling skills and active listening capabilities
Familiarity with CRM systems and customer service best practices
Customer-focused with adaptability to interact effectively with diverse personalities
Excellent verbal and written communication and presentation skills
Ability to multitask, prioritize and manage time efficiently
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