We are looking for a Customer Sales Support in our business in the EMEA region. You are a service-oriented person who understand the costumers’ needs and work effectively across culture. With your knowledge and experience, you contribute to the enlargement of our EMEA market presence by supporting our Sales team and other departments.Responsibilities:Receive, check and process customer orders to SAP, check/confirm delivery dateFollow-up with customers or internal departments on missing or incorrect dataMonitor customer order backlog and pro-actively initiate expedites with the objective to meet Customer Requested Delivery date.Manage customer forecast, analyze forecast demand against actual orders, and coordinate relevant actions with supply chain, sales and customer.Create shipment in SAP and release to warehouse, coordinate with warehouse for shipment issue. Prepare shipping documentCo-ordination of any special shipping arrangement with warehouse/transportation Company and SCM teamIssue invoice and proforma invoice. Review AR/ follow up overdue invoice and process logistic invoiceSupport customers’ inquiries (availabilities, price, product information etc.), create and maintain customer master data, maintain/update customer price data in SAP/SPS, build and maintain a good relationship with customersRespond to Inbound/Outbound Call Inquiries in a professional, friendly and timely mannerInitiate outbound calls to respond to inquiries and to follow-up with previous contactEnsure high customer satisfactionDaily stock discrepancy analysis and inventory count analysis
