We are seeking a reliable and detail-oriented Weekend Transit Dispatcher to join our team. The ideal candidate will be responsible for overseeing the daily operation of transit services, ensuring efficient and timely scheduling of routes, and managing communication between drivers, customers, and dispatch teams during weekend shifts. The Weekend Transit Dispatcher will ensure the safe and smooth operation of transportation services while maintaining excellent customer service.Key Responsibilities:
Route Coordination: Monitor and coordinate transit routes, ensuring that transit vehicles are running on time, according to schedule, and resolving any delays or issues.
Driver Communication: Maintain effective communication with drivers, providing them with necessary route updates, traffic information, and operational instructions.
Incident Management: Respond promptly to issues or incidents such as vehicle breakdowns, accidents, or customer concerns. Dispatch the appropriate response teams or alternate transportation as needed.
Customer Service: Assist passengers with inquiries, complaints, or service adjustments during weekend hours. Ensure high-quality service by addressing customer concerns professionally and promptly.
System Monitoring: Use transit management software to track vehicles, update schedules, and report real-time data on transit operations.
