Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordinationProvide consistent and comprehensive case management and follow-upConduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and receivedFacilitate all professional development workshopsMaintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agencyProvide individualized assessment of work, provide referrals to appropriate community service or social service agencies when neededAccurately complete required documentation for enrollmentDocument all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contractCreate solutions to participant attendance problemsAssist in the preparation of project reports as needed (participation, placement)Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement dataManage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible outputWork collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positionsDevelop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goalsParticipate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvementsProvide operational support and coverage as neededAssist in the intake services for the CenterProvide operations support for all compliance driven standardsMay be assigned other tasks and duties reasonably related to their job responsibilitiesOther duties as assigned
