The Scaled Client Success Manager helps our small and medium sized clients achieve their goals using Relias’ suite of solutions.  The Scaled Client Success Manager works both internally and externally to strategically support clients in a 1:many account ratio format with a focus on proactive engagement throughout the client journey to positively impact client metrics and desired outcomes. WHAT YOU’LL BE DOING: Proactively engage clients throughout their Relias journey to provide recommendations to improve adoption of products and consult on product best practices Host individual client training sessions to understand client goals and prescribe targeted solutions Contact clients who have filled out NPS surveys to resolve issues and concernsHost open platform training sessions for community of clients Effectively manage/lead client expectations, handle crucial conversations, manage conflict with professionalism, and strive to maintain a positive client perception working with other departments to resolve issues/improve processesRepresent the voice of the client internally to support product roadmap and sales processOther duties as assigned 
