As the Customer Relations & Accounts Receivable Supervisor, this role is responsible for leading the delivering of excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals. The Customer Relations & Accounts Receivable Supervisor provides back-up and support to the he Customer Relations & Accounts Receivable Manager and Lead.RESPONSIBILITIESSupervise the Customer Relations & Accounts Receivable Account SpecialistsOversee timely and accurate daily cash applicationAssign work to review customer receivables and coordinate payment resolutionCommunicate with internal and/or external customers and various units regarding collection issuesCollaborate with the Customer Relations team to complete tasks in a timely mannerReduce the delinquency for assigned accounts to achieve organizational goalsFacilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations teamEnlist the efforts of management when necessary to accelerate the collection processFollow work process to communicate and collaborate with employees at all levelsEstablish and maintain effective and cooperative working relationships with customersPerform training as requestedConduct performance evaluations according to organization guidelinesPerform other duties and/or special projects as assigned
