ResponsibilitiesResponsible for fulfilling direct desk-side and remote support to staff, troubleshooting and repairing IT devices.Properly troubleshoot and resolve user computer issues including hardware and software-related concernsManage the resolution of customer tickets according to established Service Level Requirements (SLRs)Ensure customer requirements and guidelines are identified and completed in a timely manner.Assist other teams to troubleshoot and resolve local and network issues.Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues (i.e. activation and configuration)
