Operations:Oversee store operations and ensure stores deliver to expectation on all KPIsCoach and advise store teams with planning workload effectivelyUse visit checklists to observe store performance and hold managers accountable for underperformance, providing support and feedback for improvementsUse business communication tools to oversee completion of tasks and ensure your team understand all key functions Challenging and communicating improvements to store operationsControls:Oversee wages and use reports to coach and advise teams to ensure wage controls are met weekly, ensuring store teams resolve any issues quickly and effectivelyOversee compliance with processing of payroll and exceptions, ensuring stores resolve issues and problemsolve effectivelyDrive excellent performance on wage controls through detailed analysis and floor-based observationsCoach store teams to work within time frames set by the business and guide them with realistic expectations Be organised and structured in their work, oversee store management daily structure and influence changeSales:Understand business and customer expectations and ensure this is executed at the store levelObserve service through store visits and use knowledge to coach managers on how to improveUnderstand product features and benefits and coach store management on how to deliver a broad understanding to teamsDrive KPI targets and motivate store teams to deliver resultsAnalyse data and communicate with teams for improvementUnderstand the retail industry, business challenges, competitors and customers, with a strong commercial awarenessCoach and guide store teams on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiencyDevelopment:Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performanceBe self-driven in your personal developmentPlan for development and create clear succession plans for each store to encourage next generation and support business growthCreate an environment that encourages and rewards performance fairly and equitablyPlan for new stores, identify key players and movement of the teamUse knowledge of The Frasers Group structure, elevation strategy and initiatives to drive success in your regionProject manage new store openings and closuresLeadership and Management:Inspire the workforce and act as a role model to othersDevelop, coach and motivate your team of Store Managers to achieve success, holding them accountable where appropriateTake responsibility for your area and be accountable for any outcomesDevelop relationships with teams by way of regular visits, conference calls and day-to-day communications Supporting your Regional Manager and contributing to the success of your region
