Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic Akron General is now ranked as the No. 1 hospital in the Akron Metropolitan Area, according to U.S. News & World Report. Akron General is also listed as the No. 7 hospital in Ohio for 2022-23, according to the annual ranking of Best Hospitals by U.S. News.As a Secretary, you will be responsible for organizing the patient flow in the department to ensure the visit is efficient and professional by greeting, instructing, directing, and scheduling. This role requires someone who can multitask in a fast-paced environment. A Secretary in this role will serve as a liaison between the patient and physician. In addition, you will have the opportunity to create various connections with doctors and nurses daily while providing exceptional patient care.The ideal candidate is someone who:Can work independently.
Is a team player.
Can adapt to change.
Has an interest in growing leadership skills.
Can critically think and problem solve for patients' best interests.
This is an excellent opportunity for someone who is looking to learn new skills. Cleveland Clinic will assist you by offering career growth opportunities, flexibility and work life balance. Join our team and together, provide exceptional patient care.Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.Verifies patient demographic and billing information while scheduling appointments and obtaining referral information.
Answers the telephone promptly and courteously, screens calls, takes messages, provides information, and follows up on patient issues in a timely manner.
Determines patient needs and concerns regarding medical problems, appointments, tests and medications.
Coordinates appointments and meetings for physicians.
Acts as a liaison and processes forms for outside agencies such as drug companies, hospitals, nursing services and pharmacies.
Updates the electronic medical record according to EPIC guidelines. Scans lab, test and procedure results into EPIC as directed.
Schedules patient appointments, diagnostic testing and procedures ordered by the physician.
Insures that appropriate referrals and precertifications/authorizations are obtained and entered correctly into the EMR.
Coordinates patient care activities relating to hospital admissions. Coordinates physician surgery and/or procedure scheduling at hospitals and ambulatory centers.
Under the supervision of the physician, communicates with patients and pharmacies over the telephone regarding medications.
Collects copays and account balances and accurately enters these into the practice management software (CORE). Balances (CORE) daily.
Works with physician, receptionist, coding coordinator, and/or billing department to resolve patient inquiries and billing and/or coding questions.
Reviews EPIC work queues daily and processes changes/corrections as required.
Sorts and delivers mail, medical records, and other correspondence as needed.
Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
Other duties as assigned
Education:High school graduate or the equivalent. Completion of Medical Assistant training or equivalent combination of relevant experience and education.
Certifications:Medical Assistant certification preferred but not required.
Complexity of Work:Excellent written verbal and telephone communication skills.
Competent with computer software including practice management systems and windows applications.
Work Experience:Medical terminology and one year work experience in medical office setting preferred.
Physical Requirements:Personal Protective Equipment:Follows standard precautions using personal protective equipment as required
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities