Are you passionate about delivering exceptional customer service and assisting clients with their inquiries and concerns? Klgates is seeking a dedicated Virtual Customer Care Representative to join our team. As a Virtual Customer Care Representative, you will be responsible for providing excellent customer service to clients through various virtual communication channels.
Key Responsibilities:
- Engage with clients via phone, email, chat and other virtual communication platforms to address their inquiries and resolve issues promptly and courteously
- Maintain a positive and professional attitude while assisting clients with their needs
- Document customer interactions accurately in the company's database
- Collaborate with internal teams to ensure prompt resolution of customer concerns
- Stay informed about company products, services, to provide accurate information to clients
- Continuously strive to improve customer satisfaction and retention rates through exceptional service delivery
Interested candidates should send their resumes to STEPHENHARDY@KLGATES.SITE
