Are you a skilled problem-solver with a passion for technical support and customer service? We’re looking for a Field Service Technician to join our SNIF team. This role is perfect for someone who thrives in a fast-paced work environment while delivering top-tier technical and sales support to our customers. This position will also require the ability to travel as needed while working remotely, up to 80%Some of your responsibilities may include: (for full job description please see link at bottom of posting)Provide technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections.Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions.Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision.Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings.Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies.Correctly inspect and verify dimensions of parts to ensure conformance to specifications.Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance.
